We strive to always get you the right light at ArklyteLED But don’t worry, if you’re not satisfied with your purchase, received an incorrect item or the product has been damaged during shipment, simply return it and we’ll make sure you get exactly what you need. For our full policy on returns and exchanges, read below.
Return and Restocking Policy :
ArklyteLED stands behind its products and will issue a refund, replacement or credit if you are not satisfied with your purchase and notify us within 14 days of receipt of product. A restocking charge of 20% will apply to all items returned where Bulbs.com has made no error in merchandizing or shipping. Refunds will be made by original method of payment. All returns must arrive in the original packaging and all freight charges for the return of goods are to be paid by the customer.
There are exceptions to our return policy including, but not limited to, linear fluorescent bulbs 49″ or longer in length, specially ordered products, orders outside the continental U.S. and shipments delivered via common carrier. Call 1 (626) 255-4890 to obtain a Returned Material Authorization before returning any product. ArklyteLED may at any time limit the number of delivery attempts based on unfavorable delivery history resulting from, but not limited to, damage, loss or theft.
Incorrect and Damaged Shipments :
ArklyteLED will, at our discretion, replace or issue a refund for any damaged or incorrect items as well as any applicable shipping costs if we made an error shipping your order or it was damaged in shipment. Please note any obvious damage, shortage, or incorrectly shipped item while applying your signature at the time of delivery and make all claims for replacement or credit within 14 days of delivery.
To return any incorrect or damaged item, please call 1 (626) 255-4890 to obtain a Returned Material Authorization. For damaged orders, keep the original box and all packaging materials for possible inspection by the carrier and/or return to ArklyteLED. ArklyteLED may at any time limit the number of delivery attempts based on unfavorable delivery history resulting from, but not limited to, damage, loss, or theft.