FAQs

 

How do I know it’s safe to submit my credit card number?

ArklyteLED takes our customers’ security seriously. During the ordering process when making a payment by credit card, the area in which the payment is made is a secured area of our website. In this secure area, personal information will be encrypted and processed by an official employee of ArklyteLED. Personal information can also be submitted over the phone. To find out how please contact an account manager @ 1 (626) 255-4890.

What does ArklyteLED do with my personal information?

Information such as billing/shipping addresses, phone numbers, and email addresses, are used to verify credit card purchases with your financial institution and to contact you if there are any issues with your order. We do not sell, rent, share, trade or give away any of the information you provide us, with exception to the financial institution that processes your payment and the shipping carrier that delivers your order. Marketing and promotional emails are only sent with your permission. For more information, please read our Privacy Policy.

Can I change/cancel my order once it’s been placed?

In keeping with our mantra of “Customer Service Is King” we pack orders continuously throughout the day and ship them every weekday to get your items to you as quickly as possible. This can make changing or canceling an order difficult. If you need to change or cancel an order please go to our Contact Us page, fill out our short form, and an ArklyteLED Order Specialist will reach out via email if your request can be accommodated. If your order has already shipped, you will have to request an RMA (Return Merchandise Authorization) by submitting your Return request form on our Returns & Refunds page.

What is ArklyteLED’s return process?

To return an item you purchased from us, you can either go to our Returns & Refunds tab on our home page or contact us @ 1 (626) 255-4890 within 30 days of receiving your shipment for an RMA (Return Merchandise Authorization) number.

Returns are typically credited within 7-10 business days of being received in our warehouse. Orders that are shipped outside of our warehouse and/or directly from a vendor are dependent on the vendor’s warehouse processing times and RMA policies. ArklyteLED will make every effort to provide all details regarding vendor policies in these cases to provide the most accurate expectation for our customers.

Credits are issued to the original payment method. Items must be returned in their original packaging and in a re-saleable condition. For more information about returns, please read our Returns & Refunds policy.

How do I know when my order has shipped?

If you’ve placed your order before 12PM PST on a weekday, all in-stock items on your order will ship out that day excluding holidays. You will receive an email from ArklyteLED within 24 hours containing your tracking information. If any items in your order are out of stock or if your order requires multiple shipments, you will receive an email from ArklyteLED each time a shipment is made.

What happens if my order arrives damaged?

We understand that many of the items we sell are very fragile, and despite our best effort breakage does happen occasionally. Should you receive an order with damaged items, simply go to our Returns page, fill out your info, and we will be happy to provide you with a credit or replacement for your damaged items. Due to case quantity restrictions, some items are not eligible for replacement. In these cases, a credit will be provided.

Can I order items that are not found on ArklyteLED?

The answer is ABSOLUTELY!! We have over 10,000 SKUs, too many to list on our site. If there is an energy product you have found on another website, in a catalog or store, we will do our best to find it for you. Please go to our Contact Us or call one of our account managers with your product request.

Is there a warranty on the product I buy?

Yes. Manufacturer’s warranties vary by manufacturer and product, but we stand behind all of the products we sell and are happy to work with our customers directly to resolve issues relating to product performance.

Do you accept forms of payment besides credit/debit card?

Yes. We also accept checks, money orders, wire transfers, and purchase orders (from approved commercial customers). If you wish to place an order using a payment method other than credit/debit card, please Contact Us for assistance. Please note that orders paid by check or money order will not be shipped until the funds have cleared your financial institution.

Does ArklyteLED offer special pricing for high-volume customers?

Yes. Corporate and commercial clients are eligible for special pricing discounts through our high-volume pricing programs. To contact us for more information about special pricing, please visit our High-Volume Discounts page.